Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us within 1 hour of placing it. Once an order has entered the fulfillment process, we are unable to make changes, but you may return the item after delivery.

Once your order ships, you will receive a confirmation email with a tracking number and link. You can also log into your account and view order status under "My Orders" at any time.

All orders are processed and shipped within 48 hours of being placed (excluding weekends and public holidays). You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.

Standard Shipping (5–8 business days): Free on orders over $49; $5.99 for orders under $49.

Expedited Shipping (2–4 business days): $12.99.

Express Shipping (1–2 business days): $19.99.

Rates may vary for oversized items such as pet crates and furniture. Shipping costs are shown at checkout before you complete your order.

Currently we ship within the United States and Canada. International shipping to additional countries is coming soon. Sign up for our newsletter to be the first to know!

Please allow the full estimated delivery window before reaching out. If your order is past the expected delivery date, contact us with your order number and we will investigate with the carrier. Lost or significantly delayed shipments will be reshipped or refunded at no cost to you.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. Pet food, treats, supplements, and opened grooming products are non-returnable for hygiene reasons.

Email us at support@yourstore.com with your order number and reason for return. We will provide a prepaid return label and instructions within 24 hours.

Refunds are processed within 3–5 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Please allow an additional 5–10 business days for your bank to post the credit.

We're sorry about that! Please contact us within 48 hours of delivery with photos of the damaged or incorrect item. We will send a replacement or issue a full refund immediately — no need to return the damaged item in most cases.

Absolutely. All products on our store are sourced from trusted brands and manufacturers. We prioritize non-toxic, BPA-free, and pet-safe materials. Each product listing includes detailed material and safety information so you can shop with confidence.

Every product with size options includes a detailed size chart on the product page. We recommend measuring your pet and comparing with the chart before ordering. If you're unsure, reach out to our support team with your pet's breed, weight, and measurements — we are happy to help!

We do not currently sell prescription diets or medications. We carry a wide selection of premium and vet-recommended pet food, supplements, and wellness products. Always consult your veterinarian for prescription needs.

We carry a curated selection of top-rated pet brands including Kong, PetSafe, Blue Buffalo, Wellness, Feliway, Furhaven, Ruffwear, and many more. Check our Collections page for the full list.

No, you can check out as a guest. However, creating a free account lets you track orders, save favorite items, manage addresses, and access exclusive member discounts.

Click "Forgot Password" on the login page and enter your email address. You will receive a reset link within a few minutes. If you don't see it, check your spam folder or contact us for assistance.