Refund policy

Refund Policy

We want you and your pet to be completely satisfied with your purchase. If for any reason you are not, we're here to help.

Returns

You have 30 calendar days from the date you received the item to return it. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

The following items are non-returnable:

  • Pet food and treats that have been opened

  • Grooming products that have been opened or used

  • Personalized or custom-made items

  • Gift cards

  • Items marked as "Final Sale"

To initiate a return, please contact us at support@pettimery.com with your order number and reason for return. We will provide a return shipping label and instructions within 24 hours.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3-5 business days. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank.

Late or Missing Refunds

If you haven't received your refund after 15 business days, please check your bank account again, then contact your credit card company or bank. If you still haven't received your refund, please contact us at support@pettimery.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@pettimery.com.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will send a replacement or issue a full refund at no additional cost to you.

Return Shipping

For defective or incorrect items, we cover return shipping costs. For all other returns, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Contact Us

If you have any questions about our return policy, please contact us at support@pettimery.com.