Shipping policy
Shipping Policy
Last updated: August 24, 2026
Thank you for shopping with PET TIMERY!
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will contact you if there is a significant delay in shipping your order.
Shipping Rates and Free Shipping Threshold
We offer free shipping on orders that meet the minimum spend threshold for each region. Standard shipping rates apply for orders below the threshold. Please see the breakdown below:
| Region | Free Shipping Threshold | Standard Shipping Cost | Estimated Delivery |
|---|---|---|---|
| United States | $49.00+ | $6.99 | 9-15 business days |
| Canada | $59.00+ | $9.99 | 9-15 business days |
| Europe (UK, Germany, France, Italy, Spain, etc.) | $69.00+ | $11.99 | 9-15 business days |
| Asia Pacific & Others (Australia, Japan, South Korea, Singapore, etc.) | $79.00+ | $12.99 | 9-15 business days |
Please note: Delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather, or carrier issues beyond our control.
Shipping Destinations
We currently ship to the United States, Canada, and select countries in Europe and the Asia Pacific region. We are working to expand to more countries soon.
How to Check Shipping Costs
Shipping costs for your order will be automatically calculated and displayed at checkout before you complete your payment.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has shipped. It may take 24-48 hours for tracking information to become available. You can track your order using the link provided in the email.
Customs, Duties, and Taxes
International orders may be subject to import duties and taxes, which are the responsibility of the recipient. PET TIMERY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Stolen Packages
PET TIMERY is not responsible for lost or stolen packages confirmed to be delivered to the address provided. If your tracking information shows "delivered" but you have not received your package, please contact the carrier directly and then contact us at support@pettimery.com. We will do our best to help resolve the issue.
Wrong Address
Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us within 1 hour of placing your order.
Contact Us
If you have any shipping questions, please contact us at support@pettimery.com.